NN/g UX Podcast
The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
Transcribed podcasts: 41
Time transcribed: 22h 36m 34s
Time transcribed: 22h 36m 34s
results.
This graph shows how many times the word ______ has been mentioned throughout the history of the program.
Title:
"Optimizing the Customer Experience Through Collaboration and Ecosystem Building"
Summary:This text discusses how to create an environment in which customer experience (CX) is improved and operationalized. It suggests focusing on creating the right ecosystem and standards for collaboration, making sure different phases of the customer journey are working together and creating a single experience, and showing return on investment to prove how CX improvements result in more revenue or less costs.
Tags:customer experience, customer journey, ecosystem, collaboration, return on investment, operationalize