NN/g UX Podcast
The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.comTime transcribed: 22h 36m 34s
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Title:
Insights from Angie Lee on Internal UX Research
Summary:In this episode of the Nielsen Norman Group UX Podcast, Therese Fessenden interviews Angie Lee, a Senior Manager of Product Design at Assurion. They discuss the importance of internal UX research, the complexities of designing for frontline employees, and the potential of generative AI to enhance user experiences. Angie shares her journey in UX, challenges faced in balancing research with fast-paced development, and tips for conducting effective internal usability studies. The conversation highlights the need for effective communication, building rapport, and the significance of thoughtful design changes within legacy systems
Tags:['UX Research', 'Product Design', 'Generative AI', 'User Experience', 'Legacy Systems', 'Usability Testing', 'Internal Tools']